Terms & Conditions

 

Agreement

By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
 

Starlight trading policies

We adhere to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.
 

Payment Options

How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved. If you authorize a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.
 
The cards we accept
We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank who will authorize all credit card payments. We can accept cards issued in Australia or overseas.
 
Direct Debit
Donations can be made by direct debit. For fundraisers, please use the following details:
Bank: ANZ Bank Account
Name: Starlight Children’s Foundation Australia
BSB: 012 405
Account number: 7770 17768
Reference: [Name of Fundraiser/Donor]
 
Payment currency
All transactions are processed in Australian dollars.
 
Receipt
We issue a printed receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax deductible.
 
Refunds and cancellations
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please, email mail@starlight.org.au or call 1300 727 827 as soon as possible. Donations cannot be cancelled if we have already notified a third party of its receipt.
 

Contact details

Starlight Children’s Foundation Australia
Level 3 80 Chandos Street
Naremburn
NSW 2065
 
PO Box 101
St Leonards
NSW 1590
 
Phone: 1300 727 827
ABN 80 931 522 157
 

Customer service contacts

As above.
 

Business location

We are a business located in Australia and registered under Australian law.
 
To submit a general enquiry please Contact Us.